Customer Success Manager

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Rotterdam

Job description

Are you experienced with customer contact and in search of that next challenge? Are you passionate about the success of your customers and do you enjoy building strong partnerships? This could be the role for you!
Read more below or apply via the “apply for this job” button!


About Shypple

Shypple makes shipping simple. We offer companies an easy-to-use web-application that acts as a centralised dashboard providing real-time visibility on every aspect of their supply chain. It foresees a variety of booking, planning, delivery and communication possibilities. As a digital service provider we bring ease, accountability and efficiency in the supply chain while lowering hassle, communication and costs. We believe the solution behind disrupting a traditional industry is a perfect combination of a smart developed system and a high-quality customer experience.

Your role as Customer Success Manager
In this role you are the first point of contact for your group of customers throughout their life cycle. At Shypple everything revolves around customer satisfaction and happiness, you will build strong relationships with customers ensuring successful deployment of the Shypple platform and services. In this role you help our customers accelerate the value they get out of the product and work closely with them in designing and executing success plans to ensure their logistics objectives are met. It is the customer success manager’s mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion and advocacy.

What you'll be doing

  • You are the first point of contact for your group of customers;
  • Onboarding new customers;
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our solution;
  • Prepare and educate clients on new features and releases;
  • Act as the voice of the customer and collect feedback to drive continuous improvement of our product and team;
  • Optimize the commercial outcomes of your accounts.

Job requirements

What you'll bring

  • A minimum of 3+ years of experience in a SaaS company;
  • You are data-driven and rigorous;
  • Strong written and verbal communication skills in both English and Dutch;
  • You have an entrepreneurial spirit, positive attitude and you love working with people;
  • Quick learner and can work effectively in an ever-changing scale-up environment;
  • Proactive mindset and excellent time management skills.

You get

  • A great working environment with a team of highflyers who work together for extraordinary success;
  • A competitive salary and bonus structure;
  • Good secondary benefits (e.g. 25 vacation days, pension contribution, employee option plan);
  • The opportunity to be a part of a great adventure where you can grow, develop, and get the best out of yourself, including a yearly budget for personal development;
  • An office in the heart of Rotterdam with a sunny roof terrace.

We’re proud that “The Shypple way” is increasingly creating interest in the national and international press:
Quote, Silicon Canals, M&A and De Ondernemer and that our magnificent growth is also recognized by various nominations: named the winner of the Tech5 country award 2021 as hottest scale-up in the Netherlands and nominee for the Sprout - Challenger50 in 2020.


Interested?

You can apply before December 3, 2021 by clicking on the ‘’apply’’ button. You will hear from us within one week. If you get selected for the 1st round, we will explain the next steps of our recruitment process.

If you have any questions related to this vacancy, please contact Naomi, our Talent Acquisition Specialist, via n.vannederpelt@shypple.com.

Please do not contact us for sales purposes.

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