Implementation Manager

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Rotterdam
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Job description

Are you a project manager at heart? Do you want to have a direct impact on our customers while also continuing to develop yourself? This could be the role for you! Read more below or apply via the “apply for this job” button!

About Shypple

Shypple makes shipping simple. We offer companies an easy-to-use web-application that acts as a centralized dashboard providing real-time visibility on every aspect of their supply chain. It foresees a variety of booking, planning, delivery and communication possibilities. As a digital service provider we bring ease, accountability and efficiency in the supply chain while lowering hassle, communication and costs. We believe the solution behind disrupting a traditional industry is a perfect combination of a smart developed system and a high-quality customer experience.

Your role as Implementation Manager

In this role you are responsible for managing and leading customer implementations. The implementation manager’s goal is to make sure the customer onboarding is delivered, with all required configuration and in line with the customer expectations, as smoothly and efficiently as possible.

You're a key player in ensuring a smooth integration experience and a continuous feedback loop to our Sales, Customer Success and Product teams. You are part of the Customer Success team, who collectively are responsible for the success of our customers.


What you'll be doing

  • Manage all aspects of a customer implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders;

  • Analyze customer business process and develop a project plan that will deliver success;

  • Identify technical issues and take a proactive approach to deliver high-quality platform performance;

  • Give product training and ensure that the customers adopt and use the platform as planned.

Job requirements

What you'll bring

  • A minimum of 3+ years of experience in a similar role.

  • A customer-focused mindset;

  • Project management skills;

  • Strong written and verbal communication skills in English. Dutch a pre;

  • You have a growth mindset and embrace new processes, learning opportunities and challenges.

  • You are a self-starter and can work effectively in an ever-changing scale-up environment.

You get

  • A great working environment with a team of highflyers who work together for extraordinary success;

  • A competitive salary;

  • Good secondary benefits;

  • The opportunity to be a part of a great adventure where you can grow, develop, and get the best out of yourself, including a yearly budget for personal development;

  • An office in the heart of Rotterdam with a sunny roof terrace.

Interested?

You can apply by clicking on the ‘’apply’’ button. You will hear from us within one week. If you get selected for the 1st round, we will explain the next steps of our recruitment process.

If you have any questions related to this vacancy, please contact Naomi, our Talent Acquisition Specialist, via n.vannederpelt@shypple.com.

Please do not contact us for sales purposes.

Personal information

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Join us in our adventure to help the world trade better.