Are you experienced with customer contact and in search of that next challenge? Are you passionate about the success of your customers and do you enjoy building strong partnerships? This could be the role for you!
Read more below or apply via the “apply for this job” button!
Shypple makes shipping simple. We offer companies an easy-to-use web-application that acts as a centralised dashboard providing real-time visibility on every aspect of their supply chain. It foresees a variety of booking, planning, delivery and communication possibilities. As a digital service provider we bring ease, accountability and efficiency in the supply chain while lowering hassle, communication and costs. We believe the solution behind disrupting a traditional industry is a perfect combination of a smart developed system and a high-quality customer experience.
Your role as Senior Customer Success Manager
In this role you are the first point of contact for your group of customers throughout their life cycle. At Shypple everything revolves around customer satisfaction and happiness, you will build strong relationships with customers ensuring successful deployment of the Shypple platform and services. You help our customers accelerate the value they get out of the product and work closely with them in designing and executing success plans to ensure their logistics objectives are met. Next to that you also collaborate with other departments, such as the product team on new platform features that benefit the customer experience, but also with sales and pricing to make sure we can offer the best rates and trade lane options to increase our share of wallet.
With your experience and vision, you can have a huge impact on our strategy for the upcoming years!
What you'll be doing
You are the first point of contact for your group of customers and represent the customer within the company;
Onboarding new customers;
Establish a trusted/strategic advisor relationship with each customer and drive continued value of our products and services;
Act as the voice of the customer and collect feedback to drive continuous improvement of our product and team;
You are proactively working with your customers to maximize potential and find creative ways to increase sales.
A minimum of 4+ years of experience in Customer Success or Account Management - preferably in a (complex) SaaS/Tech environment;
A commercial and customer-focused mindset;
You are data-driven and rigorous;
Strong written and verbal communication skills in both English and Dutch;
You have a growth mindset and embrace new processes, learning opportunities, and challenges.
Quick learner and can work effectively in an ever-changing scale-up environment;
Experience as a team lead or manager is a pre.
A great working environment with a team of highflyers who work together for extraordinary success;
A competitive salary;
Good secondary benefits (e.g. 25 vacation days, pension contribution, employee option plan);
The opportunity to be a part of a great adventure where you can grow, develop, and get the best out of yourself, including a yearly budget for personal development;
An office in the heart of Rotterdam with a sunny roof terrace.
You can apply before June 3, 2022 by clicking on the ‘’apply’’ button. You will hear from us within one week. If you get selected for the 1st round, we will explain the next steps of our recruitment process.
If you have any questions related to this vacancy, please contact Naomi, our Talent Acquisition Specialist, via email@example.com.
Please do not contact us for sales purposes.
Join us in our adventure to help the world trade better.