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Customer Success

Account Manager

Job description

Are you an expert in logistics and do you love communicating with customers? Are you passionate about the success of your customers and do you enjoy building strong partnerships? This could be the role for you! Read more below or apply via the “apply for this job” button!

About Shypple
Shypple makes shipping simple.
With our easy-to-use platform and expert services, we are simplifying the complex world of logistics and providing our customers with a seamless shipping experience.

Our platform acts as a centralized dashboard, offering real-time visibility on every aspect of the supply chain and includes a wide range of features such as booking, planning, delivery, and communication possibilities.

As a digital service provider, we are revolutionizing the logistics industry by bringing ease, accountability, and efficiency to the supply chain while lowering hassle, communication, and costs.
We believe that the perfect solution to disrupting a traditional industry is a smartly developed system combined with a high-quality customer experience.

Your role as Account Manager
In this role you are the first point of contact for your group of customers throughout their life cycle. At Shypple everything revolves around customer satisfaction and happiness, you will build strong relationships with customers ensuring successful deployment of the Shypple platform and services. You help our customers accelerate the value they get out of the product and work closely with them in designing and executing success plans to ensure their logistics objectives are met. Next to that, you also collaborate with other departments, such as the product team on new platform features that benefit the customer experience, but also with sales and pricing to make sure we can offer the best rates and trade lane options to increase our share of wallet.

What you'll be doing

  • You are the first point of contact for your group of customers and represent the customer within the company;

  • Establish a trusted/strategic advisor relationship with each customer and drive continued value of our products and services;

  • Visiting your customer portfolio on a regular basis;

  • You are proactively working with your customers to maximize potential and find creative ways to increase sales.

Job requirements

What you'll bring

  • A minimum of 2+ years of experience in the logistic industry.

  • A commercial and customer focused mindset;

  • You are data-driven and rigorous;

  • Strong written and verbal communication skills in both English and Dutch;

  • You have a growth mindset and embrace new processes, learning opportunities and challenges.

  • Quick learner and can work effectively in an ever-changing scale-up environment;

You get

  • A great work environment that is supportive and encourages collaboration and responsibility, and where you can make a significant impact;

  • A competitive salary with room to grow;

  • Lease Car to visit our customers;

  • Good secondary benefits (e.g. 25 vacation days, pension contribution, in-office breakfast, employee stock option plan);

  • A chance to be a part of a great adventure where you can grow, develop and get the best out of yourself, including a yearly budget for personal development;

  • An office in the heart of Rotterdam.


You can apply by clicking on the ‘apply now’ button on our website. You will hear from us within one week. If you get selected for the first round, we will explain the next steps of our recruitment process.

If you have any questions about this vacancy, please contact Your contact person for this vacancy is Naomi van Nederpelt.

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Say hello

Meet our recruitment team

Naomi van Nederpelt
Team Lead Talent Acquisition
Sylvia van Alphen
Interim Talent Acquisition specialist